Processing Times

All orders are packed and dispatched from Melbourne, Australia.

Please allow 1–3 business days for your order to be processed before shipping. During launches or high-volume periods, processing may take slightly longer.

You will receive a confirmation email with tracking details once your order has been dispatched.

Domestic Shipping (Australia)

We ship via Australia Post.

Standard and Express options are available at checkout. Delivery timeframes vary depending on your location.

Once your order has been shipped, delivery times are determined by Australia Post and are outside of our control.

International Shipping

We ship worldwide via Australia Post.

Shipping rates are calculated at checkout based on your location.

Delivery timeframes vary by country and customs processing times.

Duties & Import Taxes

International orders may be subject to customs duties, VAT, or import taxes once they arrive in the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer.

Manic Muse does not have control over these fees and cannot predict their amount.

If a parcel is refused due to unpaid customs charges, the order will not be refunded.

Tracking

All orders include tracking. You will receive tracking details via email once your parcel has been dispatched.

Please ensure your shipping address is entered correctly. Manic Muse is not responsible for orders delivered to incorrectly provided addresses.

Lost or Delayed Parcels

If your parcel appears delayed, please contact your local postal service first with your tracking number.

If you believe your parcel is lost, contact us at [your email here] and we will assist where possible.